Refund policy

  1. RETURN ELIGIBILITY To be eligible for a return, your timepiece must be in the exact same condition that you received it—unworn, unused, and undamaged, with all original tags, internal electronic protections, and the luxury packaging completely intact. You will also need to provide the receipt or official proof of purchase from thelumichron.com.

  2. RETURN PROCESS To initiate a return, you must contact our official support team at support@thelumichron.com first. Please note: • Unauthorized returns sent back without prior written approval from our team will not be accepted or refunded. • Once your return request is approved, our support team will provide you with the specific authorization details and the designated return center address. • Buyers are responsible for all return shipping costs, including custom duties and trackable shipping fees. We strictly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  3. DAMAGES AND PRODUCT ISSUES Please inspect your order upon arrival. Contact us immediately at support@thelumichron.com if the electronic component is defective, damaged during transit, or if you received the incorrect variant. We will investigate the issue immediately and provide a replacement or resolution.

  4. NON-RETURNABLE ITEMS Certain types of items cannot be returned, including custom personalized configurations, clearance/sale items, and digital gift cards. Returns regarding physical damage caused by improper voltage usage or user negligence will not be approved.

  5. EXCHANGES The fastest way to ensure you get the product you want is to return the item you have, and once the return is officially accepted and processed, make a separate purchase for the new item.

  6. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must still meet all eligibility criteria mentioned in Section 1 (unworn, original luxury packaging, proof of purchase).

  7. REFUNDS Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund officially.

If more than 15 business days have passed since we approved your return, please contact us immediately at support@thelumichron.com.